1. General Information
'Bookagolfholiday.com' is the trading name of Book a Golf Holiday Ltd, company registration number 7071032
Company address: 112 Whitley Road, Whitley Bay, Tyne & Wear, NE262NE
In using or visiting this website you agree to these Terms and Conditions as well as the Privacy Policy and Website Terms of Use. Please read these conditions carefully before using the site or making a booking. By making a booking you agree to the terms and conditions set out below.
You may not make a booking request for any services from this website if you are less than 18 years old.
2. Booking using this website
There are two types of bookings taken by bookagolfholiday.com on this website.
a) In the first type of booking - Golf Resorts, we act on behalf of various suppliers in providing an online golf holiday booking service giving the client the ability to book accommodation and golf from the same supplier. In this instance the golf course(s) is owned by the accommodation provider. By booking a ‘Golf Resort’ you are making an accommodation only booking, these arrangements are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
b) In the second type of booking – Hotel plus Golf booking, client’s book accommodation, golf green fees and in some cases car hire or transfer arrangements these being provided by different suppliers. These bookings are recognized to be a package and the booking comes under the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992
c) Payment
Payment
At the time of booking you will be required to pay a booking deposit directly to
bookagolfholiday.com in £s sterling. The final balance will be paid to Bookagolfholiday.com
also in £’s sterling. This payment is required 7 weeks before travel. Please refer
to booking confirmation and invoice for full details. Once the booking is confirmed,
we guarantee that the balance prices shown will not change unless you or we change
the supplier arrangements.
We accept the following credit/debit cards: Visa, MasterCard, American Express, Switch, Delta and Connect. All payments made by credit card carry a 1.5% handling charge, except for American Express which carries a 2.5% handling charge. There is no handling charge for payments paid by debit card.
d) Choose the items to book
Search for the preferred destination and dates then simply select the preferred accommodation, golf and other services. Selection of services to book can be done by clicking on the ‘select’ button. You can view or change any of the items selected in the ‘itinerary’
e) Making a booking
Once satisfied with your selection, to proceed with the booking online, click on the “book holiday” button on the ‘itinerary’ screen
In making a booking you will be asked to provide certain personal information to enable us to process your booking. This information will include your email address, telephone number and credit card, debit card and other payment details. It is your responsibility to provide us with sufficient information to process your booking request.
Note that any Personal Information you provide to us will be collated and used in accordance with our ‘Privacy Policy’ this is provided on our website bookagolfholiday.com.
You will also be asked to create a user account (if one not already created), and/or log-in to your user account.
We will acknowledge receipt of your booking request on bookagolfholiday.com and by email. This does not mean your booking request has been accepted by us or the supplier, but is simply confirmation that your booking request has been received.
f) Confirmation
We will be entitled to refuse to accept your booking request on behalf of the supplier(s) if at our and / or the supplier(s)’s sole discretion it is considered necessary.
Once you have submitted your booking request we will check the availability of the service(s) you have requested with the relevant supplier(s). If the supplier(s) confirm that they are able to provide the service(s) requested, we will send you a booking confirmation to the email address you provided to us when you created your user’s account. If the service(s) are unavailable, we will not send you a booking confirmation, but will advise you of the unavailability.
Your booking request is an offer to purchase the services requested. If you decide not to proceed with your booking after submitting a booking request and prior to us sending you your booking confirmation, you should notify us immediately by email or telephone. You may not assume your booking request has been accepted until we send you your booking confirmation by email. Only when we send you your booking confirmation will there be a binding contract between you and bookagolfholiday.com or the supplier as appropriate.
3. Other Important Information
a) Accuracy
We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions
b) Language
The booking contract can only be done in English and not in any other language.
c) Cancellations and Amendments
Following conclusion of the contract you may change (subject to availability) or cancel the service(s) booked up to 30 days before the date on which the service(s) are scheduled to be provided. Such changes must be notified in writing. Where an alteration requested results in an increase to the Total Price of the booking, a further sum will be payable, equal either to £15 (inclusive of VAT) or the difference between the amount of the original Deposit and the Deposit which would have been payable in respect of the altered service(s), whichever is the greater. Where an alteration results in a decrease in, or no change to, the Total Price of the booking, an administration fee of £15 (inclusive of VAT), per element of the original booking changed, will become payable, which we will accept on behalf of the relevant supplier(s). You will be notified of any change and, if you proceed with the alteration, your credit or debit card will be charged or credited accordingly.
If you request to cancel any of the services booked less than 30 days before the date on which the service(s) are scheduled to be provided then, unless your request is because the supplier or bookagolfholiday.com is in breach of contract, we may require you to make a payment as a contribution towards any losses or costs suffered as a result of the cancellation. We guarantee that we will not require you to pay an amount which is greater than a reasonable pre-estimate of the loss sustained as a consequence of your cancellation. We and our suppliers shall take all reasonable steps to keep costs to a minimum. IMPORTANT NOTE: Some Golf Courses may retain all the payment and make no refund.
Please note that if you cancel the booking that the Deposit, as detailed on our website during the booking process, will be irrecoverable by you. The deposit will only be returned in event of a cancellation by the supplier or Bookagolfholiday.com.
Please note that a change to, or cancellation of, any single element of your booking will not relate to or affect any other element of your booking.
d) Complaints
In the unlikely event that you have reason to complain or experience any problems with your accommodation, golf or other services please inform the supplier staff or management immediately, to enable them to take appropriate action.
e) Insurance
We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
f) Passports Visas and Health Requirements
You are advised to check the FCO website www.fco.gov.uk/knowbeforeyougo for the latest advice on conditions and general advice on travel to particular destinations. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
4. Force Majeure
Bookagolfholiday.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation providers and/or Bookagolfholiday.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Bookagolfholiday.com's control.
5. Book a Golf Holiday’s Liability to You
a) Golf Resort Bookings - it is our duty only to deal with accommodation providers of repute, but we have no liability to you for the actual provision of the accommodation service. Liability will only arise in cases where it is proved that bookagolfholiday.com has breached its duty and that damage to you has been caused. Therefore, providing we have selected the provider using skills and knowledge to the best of our ability, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.
b) Hotel plus Golf Bookings - we undertake to make sure that the booking arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted booking arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our suppliers, agents or employees to use reasonable skill and care in making, performing or providing, as applicable, your contracted booking arrangements and, in the case of your contracted booking arrangements not being provided as promised or proving to be deficient, that this has affected your enjoyment of your break. Please note it is your responsibility to show that reasonable skill and care has not been used and that your enjoyment of the break has been affected if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
c) In relation to both Golf Resort bookings and Hotel and Golf bookings, we will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
- Or the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
- Unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
- An event of 'force majeure' (as defined in clause 4. above).
d) We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in any of our marketing materials as being included in the price of your break and we have not agreed to arrange them.
e) The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the UK laws and regulations that would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable client to refuse to take the break in question.
f) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your booking. In addition, where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited in accordance with:
- Any applicable international convention, for example, the Paris Convention in respect of the provision of accommodation, which limits the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage.
Copies of the contractual terms of the suppliers of your break and the applicable international conventions are available from us on request.
g) We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (i) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you or (ii) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.
You must provide us and our insurers with all the assistance that we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint (see 3.d above). If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
6. Legislation and Jurisdiction
This agreement will be governed by English law and any disputes will be dealt with by English Courts, unless the holiday was booked in Scotland or Northern Ireland in which case any disputes may be dealt with there and subject to the law of those countries.
